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Delivery Policy

Free Delivery for UK Orders Over £25

We offer free standard delivery for orders totalling £25 or more.

Orders are normally despatched within one working day of placing your order.

Hermes deliveries require someone to be at home to receive the delivery, or alternatively you can specify delivery instructions upon placing an order. Next Day and International deliveries require a signature on arrival.

UK Deliveries

Delivery Type for Orders Under £25 Cost Delivery Period
Tracked delivery via Hermes £2.99 3-7 days
Next Day Delivery £7.99 For orders placed before midday*
Delivery Type for Orders Over £25 Cost Delivery Period
Tracked delivery via Hermes FREE 3-7 days
Next Day Delivery £7.99 For orders placed before midday*

*Orders placed by midday Monday to thursday will be delivered the next day, orders placed on Friday, Saturday, Sunday or Bank Holidays will be despatched on the next working day for delivery on the following day.

Channel Islands Deliveries

DELIVERY TYPE FOR ORDERS UNDER £100 Cost Delivery Period
Royal Mail First Class Signed For £3.99 3-7 days
Next Day tracked delivery via Royal Mail £8.99 For orders placed before midday*
DELIVERY TYPE FOR ORDERS OVER £100 Cost Delivery Period
Royal Mail First Class Signed For FREE 3-7 days
Next Day tracked delivery via Royal Mail £8.99 For orders placed before midday*

*Orders placed by midday Monday to thursday will be delivered the next day, orders placed on Friday, Saturday, Sunday or Bank Holidays will be despatched on the next working day for delivery on the following day.

European Deliveries

Delivery Type Cost Delivery Period
Delivery Type For Orders Under £100 £6.99 5-10 working days
Delivery Type For Orders Over £100 FREE 5-10 working days

Rest of the World

Delivery Type Cost Delivery Period
Delivery Type For Orders Under £150 £9.99 14-21 working days
Delivery Type For Orders Over £150 FREE 14-21 working days

Please note that overseas deliveries may be subject to customs entry procedures in the destination country which may cause delays.

All Orders

Telephone Orders:

If you need assistance placing your order by telephone, please call +44(0)1225 785510 from Monday to Friday 9.00am - 5.00pm (except Bank Holidays).

Payment online:

We accept Visa, Visa Delta, MasterCard, Maestro (Switch), Visa Electron and PayPal.

Payment by Cheque:

If you wish to pay by cheque, this will need to be cleared before we can dispatch the goods. this usually takes a minimum of three working days. Please do not send cash or postal orders for mail order purchases.

Cheques should be made payable to "Acheson & Acheson Ltd" and sent with details of the order to:

Ameliorate Skincare
Meridian Business Park
North Bradley
Trowbridge
BA14 0BP

Please ensure that you include your telephone number in case we need to contact you.

Deliveries are subject to stock availability.

If you have any questions or need clarification on any of the above please do contact us.

@ameliorate_skincare On INSTAGRAM